Returns & Refunds
RETURNS & REFUNDS
We offer a 14 day money back guarantee.
If you want to return something, provided it is unused and in saleable condition, we will be happy to refund it.
Just return the goods to us in their original condition and packaging using a trackable service e.g. Royal Mail Special Delivery within 14 days of you receiving them and we will then issue a full refund.
Please include a note with your name, telephone number and email so that we know who sent it. Buyer pays return costs.
Please check goods on delivery, if you find the goods to be damaged or faulty, please inform us within 5 days, we will arrange collection and replacement at our expense.
Personalised plaques are made to order and therefore we do not normally accept returns unless faulty or damaged.
If you have any problems with our products please email us, we will always do our best to resolve your issue.
Our email address is firstname.lastname@example.org